I.1. MAKING CONTACT
I.1.A. Asking for someone. Greeting. Introducing.
Good afternoon. Alfa Enterprises.
PIC Enterprises. This is Mr Smith speaking.
Speaking.
Could I have extension 303? / Extension 303 please?
What is the dialing code to France?/ France dialing code, please.
Hello! Is that Mr Petrov?
Could you put me through to Mr Peev?
Could I speak to Mr Serov / Mrs Serov.
I’d like to speak to Mr Jones / Mrs Jones, please.
Who shall I say is calling?
Can I ask, who is this?
Who’s calling please?
Could you hang on? /I’ll put you through now / I’m putting you through. I’ll put you through to him / to her.
Sure. Thanks.
This is Ivan Todorov.
I am Peter Smith from PIC inc.
I.1. B. Possibility/impossibility to realize a conversation. Reason for calling.
It’s fine. I’m listening. I’m rather busy just now / Sorry, I don’t have time. How can I assist you? Can I help you? / What can I do for you? / How can I help you? What are you calling about? Is this a good time for you to talk now? / Can we talk now? I understand.
I need some information. I’m calling you about/ regarding in regard to the vacancy of telephone operator. It’s for the vacancy of telephone operator. I’d like more information.
I.2. Absent or indisposed.
Just a moment please. The line’s engaged / busy. Hold the line please.Please hold / Hold on please. I’m sorry, Mr Jones / Mrs Jones is out at the moment. He is absent / She is absent. He / She is indisposed / He / She is not available. I’m sorry, he / she is in a meeting / on a mission. We were cut off. Please call back later. Could you call back in an hour? Would you like to leave a message?
Can I leave a message? I’ll call back later. Thank you. I’ll try again later.