IV.1 Complete the following sentences.
- I look forward to ……………. you next week.
- Thank you for ……….. .
- Thank you for choosing Prima Inc. and please …………. again.
- Thank you. I’ll ………… him the message.
- We look………….. to your call.
IV.2. Choose the right answer.
1. Could you put me through to Mr. Smith?
А) One moment, please.
В) I’ll hold please.
C) This is Mr. Vidal.
2. How can I help you?
А) I’ll ring back later.
В) I would like to speak to Mr. Jones.
C) The line is busy.
3. What are you calling about?
А) C’est elle-même.
В) No, thank you.
C) Can I explain my problem to you?
4. Would you like to leave a message?
А)I think I’ll call back tomorrow, thank you.
В)I couldn’t get in touch with him.
C) I can’t reach him.
5. Thank you for your help.
А) By all means.
В) Can you talk right now?
C) Not at all. You’re welcome.
6. Would you ask him to call me back this afternoon?
А)Can you please hold for a minute.
B)The problem is solved.
C)Yes, certainly, I’ll pass on your message.