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III.1. SUMMING UP. CONFIRMATION. ARRANGEMENT.

III.1.А. CONCLUSION OF CONTACT. CONFIRMATION. AGREEMENT / DISAGREEMENT

        III.1.А. 1) AGREEMENT
Mr Pitt: Mrs Smith, could I take note of your agreement?
Mrs Smith: Yes, Mr Smith, I agree completely with your proposal.
Mr Pitt: Mrs Smith, thank you for your agreement. Goodbye.
Mrs Smith: You’re very welcome. Goodbye.

       III.1.B. 2) DISAGREEMENT
Mrs Smith: Actually, I disagree with you, Mr. Pitt.
Mr Pitt: I understand, Mr. Smith, I am not going to insist. Goodbye.
Mrs Smith: Goodbye.

       III.1.B. REFORMULATION – ARRANGEMENT
A: So, I’ll send you as soon as possible the directives by e-mail.
B: That would be fine. Thank you for calling.
A: I’m glad we solved this problem. Goodbye.
B: We will be glad to work with you.
III.2. CLOSING

     III.2.А. EXCUSE
А: I’m afraid, you are wrong. This is 065 77 08.
В: Please excuse me. I’ve got the wrong number… /
Sorry, I must have dialed the wrong number.
А: That’s quite all right. You’re welcome.
В: I’m sorry to disturb / to bother you. Goodbye.
А: No problem. Goodbye.

    III.2.B. THANKS
А: I think that’s everything, then. Could you please call me back
tomorrow?
В: Thank you very much for your help / You’ve been most helpful. I’ll call you back tomorrow morning. Goodbye.
A: Thanks. Goodbye.