А. BUSINESS TELEPHONE LANGUAGE – ORAL BUSINESS FORMAL COMMUNICATION BY TELEPHONE – BUSINESS TELEPHONE ETIQUETTE

B. COLLOQUIAL TELEPHONE LANGUAGE – INFORMAL SPOKEN LANGUAGE BY TELEPHONE

VI. Read the dialogues and answer the questions:

1. Which dialogue represents

а) the formal business style ?
b) the colloquial/ informal style?

2. It is a dialogue about

а) the absent friend?
b) the absent colleague?

VI.1. ABSENT

A:  Hello.
B:  Hi, сan I talk to Bob please? / Is Bob in?
A:  Who’s this?
B:  It’s Nina.
A:  Just a second. I’ll get him / Hang one second, let me check.
He isn’t in right now.
B:  How can I get to him? / How do I get in touch with him? /
Can I call back later?
A:  Sure. No problem.
B:  OK. All right / Thanks. Bye.
A:  Bye.

VI.2. INDISPOSED/ UNAVAILABLE

A: Good morning.
B: Good morning. Could I speak to Mr. Jones, please?
A: Who’s speaking, please?
B: This is Nina Brown..
A: Would you like to hold ? / One moment, please / I’ll put you through to him. I’m sorry, he’s on another line.
B: I really need to contact him. Could I call back later?
A: Yes, certainly.
B: Thank you very much. Goodbye.
A: You’re welcome. Goodbye.