II.1. PHASE : Greeting, INTRODUCING, identification, 
                                                  contact

II.2. PHASE:               Authorization, REASON 
II.3. PHASE:       Providing INFORMATION
II.4. PHASE:                      SUMMING UP
I’d like to sum up the situation.
        Request for confirmation. Agreement/ Disagreement.
                                           ARRANGEMENT
I hope this will be helpful for you.
Have we discussed everything?
I agree.
I disagree.

II.5. PHASE: CLOSURE OF THE CALL: offer to call again, 
                                        THANKS, excuse
If you need more information please do not hesitate to call us again.
Should you need any further information, please do not hesitate to contact me.
I look forward to your call.
Thank you for the information.
I’m sorry to disturb  you.