IV.1 Put the dialogue in the correct order:

A.. I think I’ll hold on, thank you.
B. Good morning, Mr. Brown. I’m calling on behalf of Mr. Smith.
C. Hello. My name is George Fox. I’m telephoning from LITEX. Could I speak to Mr.
Brown, please?
D. Good morning. PENTAMEX . Can I help you?
E. Certainly. I’ll put you through. Sorry, his line is busy.
Would you like to hold on or call back later?
F. Hello, Brown speaking.

IV.2. Ask question.

IV.2.А.

1. – _____________?
– Yes, who would you like to speak to?
2. – ______________________?
– Speaking.
3. – _____________________ ?
– Hold the line, please. I’ll put you through to her.
4. – ___________________?
– Certainly. Go ahead.
5. – _______________________ ?
– Certainly. What’s your phone number?

IV.2.B.

1. – _________________ ?
– This is Peter Kant. I’m calling from PRIMA.
2. – ____________________?
– I need some information.
3. – ________________________?
– I think, I’ll hold on, thank you.
4. – _____________________?
– Yes, I’d like to leave a message, please.
5. – _____________________?
– I’ll call back later in one hour, thank you.